Refund policy
Return & Refund Policy
Thank you for shopping at Nyana Nyana Eco Collective. We take great pride in the quality and craftsmanship of our artisanal pieces. Because our products are handcrafted and sustainably sourced, we have established the following policy to ensure a fair and transparent experience for all our customers.
1. Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be:
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In the same condition that you received it (unworn, unwashed, and unused).
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With all original tags still attached.
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In its original packaging.
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Accompanied by the receipt or proof of purchase.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
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Items purchased on Sale or using a promotional discount code.
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Customized or personalized products.
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Gift cards.
3. Damaged or Defective Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at https://nyananyana.com/pages/contact so that we can evaluate the issue and make it right.
4. Process for Returns
To start a return, please contact us at https://nyananyana.com/pages/contact. If your return is accepted, we will send you instructions on how and where to send your package.
Please note: Unless the item is defective, customers are responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable.
5. Refunds
Once we receive and inspect your return, we will notify you if the refund was approved.
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If approved, you’ll be automatically refunded on your original payment method within 10 business days.
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Please remember it can take some time for your bank or credit card company to process and post the refund.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.